Business Process Outsourcing
Our BPO services are tailor-made for fit your business requirements.
Business Process Outsourcing
Take control of your business
Another important tool every business should have is a phone number answered by a real person. Answering machine? Forget it- you just lost a sale!
90% of callers hang up without leaving a message. Robot assistants? Good luck. People don’t like dealing with machines…do you?
You work hard, juggle many responsibilities, and can’t always answer the phone. Good receptionists are expensive if you want them to do their job properly, and not quit for something that pays more. Even if you do pay them a fair wage they can still be unreliable. That eventually finds you wading through resumes, booking interviews, and spending valuable time training someone new.
If someone said you could hire a team of five qualified and dedicated professionals to handle your customer relations department your first question would probably be “how much is that gonna cost an hour” …It would have to be at least 5x minimum wage so around $75? Of course then you get what you pay for! So maybe…$100?…$150?…More?
For as low as $15/hour you can hire a manager, trainer, and have 3 people simultaneously answering calls and answering questions, setting up appointments and generating business.
Your new team can monitor website traffic, and engage browsers with live chat questions and special offers. Imagine training your reception staff once and never having to train another receptionist again!
Your employees will be located offshore where labour laws don’t apply. Some of our team members hold Masters degrees and even PHDs; economic hardships in their areas make opportunities scarce and jobs highly coveted. If they were fortunate enough to live in North America they would probably (each) earn 5-10x more than your low hourly cost.
Our international team will never be late for work, call in sick or take vacations. For pennies above minimum wage for a single employee, you can hire five qualified and reliable people working to grow your business and make you more money.
Let us take away your customer care headaches and reduce your costs. When sales get slow give your team a list of potential clients to cold call and let them find new opportunities. Turn the time wasting and headaches into a reliable foundation of your business and marketing plans.
Reduce your costs, reduce your stress, free up your time and increase your bottom line.
Optic Review has carved a niche in the global BPO scene with its commitment to excellence. As a growing BPO, we have combined cutting-edge technology, robust infrastructure, and human skills to offer unparalleled service to our clients around the globe, round the clock. Our multi-channel, multilingual call center services have helped hundreds of organizations from different industry verticals scale the height of success.
We offer a host of call center services that can be roughly categorized under four main heads.
- Inbound Services
- Outbound Services
- Back Office Services
- Tech Support Services
Inbound Call Center Services
Customer Service
With years of experience in customer service, OpticReview is the perfect choice to be your customer relationship manager. We will ensure exceptional customer experience that meets customer expectation via every channel, every time and at every touchpoint of the customer lifecycle.
Answering Service
We specialize in proving effective and accurate answering services that go beyond answering calls and conveying the message. From detailed reporting to emergency handling, we do it all at a cost that fits right in your budget.
Retention
Our customer retention service not only ensures that your customers stay engaged but also help you turn them into a brand loyalist.
Billing/Invoice Support
At OpticReviews inbound call center, we also offer billing/invoice support to our clients. Our efficient reporting and data handling help your customers get the most accurate and up-to-date data.
Refund Claim Processing
We also process refund claims on behalf of our clients. Our agents process each claim with the utmost professionalism and efficiency resulting in an improved level of customer satisfaction.
INVOICE HANDLING
Direct Response Tele Sales
We handle all the customer calls from direct response marketing and ensure that every call result in sales. From efficient call processing to skillful persuasion, OpticReviews inbound call center can handle it all.
Email Support
As part of our multi-channel capability, we also offer email support to our clients. We focus on a prompt response and first response resolution to up the customer satisfaction level.
Live Chat Support
At OpticReview, we offer state-of-the-art live chat support to our clients. It helps you to boost the conversion rate and has a huge impact on user experience.
Outbound Call Center Services
Lead Generation
With over 15 years of experience in lead generation, Fusion brings you fresh leads with a high rate of conversion. Our highly responsive data ensures high quality qualified leads and excellent ROI.
Fundraising
OpticReview has vast experience in handling fundraising processes for various prestigious clients. We have a team of skillful agents who ensure success for a fundraising campaign.
Cross-selling and Upselling
OpticReview offers effective cross-selling and up-selling services. These outbound call center services help in the expansion of the client’s market and facilitate growth while boosting the customer satisfaction rate.
Appointment Booking
This outbound call center function helps you in making appointments, reservations, and service schedules for transportation, dinners, seats, concerts, special events, seminars, etc., and thereby, simplifies your busy schedule.
Collections and Recovery
OpticReview has vast experience in handling fundraising processes for various prestigious clients. We have a team of skillful agents who ensure success for a fundraising campaign.
Market Research
Back Office Services
Order Fulfillment
At Fusion, we offer order fulfillment as part of our back-office service offerings. From receiving an order, processing it and tracking its journey through delivery, we do it all with utmost proficiency.
Account Receivable/Payable
Our accounts receivable/payable service helps businesses recover their debt faster and in a far more efficient way while not damaging their relationship with their customers. We offer both fixed fee collection and contingency collection.
Billing/Invoicing Support
We provide superior billing/invoicing support to our clients so that their customers can receive accurate and up-to-date billing information.
Order Tracking
Our order tracking services offer prompt and accurate information regarding a product’s shipping through delivery, avoiding the frustration of your customers.
Refund Claim Processing
We offer refund claim processing services as a part of our back-office offering.
Line Number Porting
We offer line number porting as a back-office service to our telecom clients. It helps them meet their customers’ needs and expectations.
Tech Support Services
HD Solutions
OpticRevice offers tailor-made helpdesk solutions to our clients resulting in prompt resolution of issues and greater customer satisfaction. Our certified engineers and their superior customer service interaction ensures first response resolution and improved customer satisfaction.
Platform and Application Support
At Fusion, we provide platform and application support to resolve the issues of modern tech-savvy customers who face issues with a particular platform or application. Our certified engineers provide end-to-end efficient support for quicker resolution.
Desktop and Laptop Support
At Fusion, our team of certified engineers offers desktop and laptop support solutions in a quick and efficient way so that customers get faster resolution. Our prompt resolution and customer service help you turn a negative experience into a positive one.
Network Support
We also offer network support to our clients. Our certified engineers deal with network and data security, connectivity and much more while ensuring the superior customer experience.